Frequently Asked Questions
Everything you need to know about your new timeless companion.
Where are Kit-Cat Klocks manufactured?
Every authentic Kit-Cat Klock has been proudly made in the United States since the 1930s, ensuring the highest standards of craftsmanship and durability.
What type of batteries do I need for my clock?
Original full-sized Kit-Cat Klocks require two C-cell alkaline batteries, while Kitty-Cat (small) models require one AA battery. We recommend using brand-name alkaline batteries for consistent tail and eye movement.
How do I troubleshoot if the tail or eyes stop moving?
Most movement issues can be fixed by ensuring the clock is perfectly level on the wall and that the batteries are fresh. Ensure the tail is fully hooked onto the internal lever and that the clock is not tilted forward or backward.
What is your return policy for home decor items?
We offer a 30-day return policy for all unused clocks in their original packaging. If your clock arrives damaged or defective, please contact our support team immediately for a replacement.
Do you ship internationally?
Yes, we ship our iconic clocks worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout.
Is there a warranty on Kit-Cat Klock products?
Yes, all our clocks come with a 1-year limited warranty covering mechanical defects. This ensures your smile remains timeless and your clock stays ticking.